FREQUENTLY ASKED
QUESTIONS

I. REPAIRS AND MAINTENANCE

Can I repair the roof by myself?

Unless it's a very minor repair or you are properly trained to complete a roof repair, we highly recommend calling a local exterior company such as CHS! Roofing is a crucial trade and if not fixed correctly, a small repair can cause further, lingering interior issues.

What will it cost to fix my roof?

The cost of fixing or replacing a roof can vary anywhere from $250-$30,000+ depending on size, difficulty, required materials, etc. Obviously, that is an extreme range! That's why we provide free estimates and inspections to all of our customers.

Can my roof just be repaired or does it need to be replaced?

Understandably, this is a question/concern of nearly every homeowner we meet. The cost from a roof repair to replacement can increase thousands of dollars. Our job is to ease your minds! That's why we offer next day inspections free of cost and can have an estimate back in your hands within 24 hours.

How do I choose the right roofing contractor?

We recommend every homeowner to get at least 3 estimates! Why would we as a contractor want a homeowner to collect more estimates than just ours? We are highly confident that our quality of work, customer service, and pricing at Creative Home Solutions cannot be beat. We also provide our customers a "Contractor Comparison Worksheet" that has a list of questions we feel are important to ask all contractors.

What should I do if my new roof leaks?

If you have a leak in your brand new roofing system, immediately call the contractor that replaced your roof. Roofing contractors should provide a minimum of a 2-year workmanship warranty that covers any installation errors from the original installation. This is a great example of a question homeowners should be asking when collecting estimates.

How can I tell if I need a new roof?

Many homeowners are unaware that most roofing damage is not visible from the ground! Hail dents, nail pops, cracking, etc. are small in size, but fall under crucial damage when it comes to a roof. Some things that homeowners should be on the look out for from the ground are missing shingles, damaged flashings, and of course leaks.

How often should you replace your roof?

It's common for shingle manufacturers to provide warranties that vary from 15-50 years. This does not mean that your roofing system is going to last 50 years! We highly recommend having annual or bi-annual roofing "health visits''.

II. GENERAL SERVICES

What types of roofing services do you provide?

We provide a full range of roofing services including installations, repairs, inspections, and maintenance.

Do you work on both residential and commercial roofing projects?

Yes, we handle both residential and commercial roofing needs, ensuring consistent quality for properties of any size.

Can you handle roof repairs as well as full roof replacements?

Yes, we manage everything from minor repairs to complete replacements, offering solutions tailored to your situation.

Do you provide services for roof maintenance or preventative care?

Yes, we offer maintenance plans and preventative care to extend your roof’s lifespan and reduce long-term costs.

Are you experienced with both flat and sloped roofs?

Yes, we’re skilled in working on various roof types, including both flat and sloped designs.

Do you specialize in repairing storm or weather-related roof damage?

Yes, we specialize in promptly addressing weather-related damage, restoring your roof’s integrity after storms.

Can you install or replace gutters along with roofing projects?

Yes, we can install or replace gutters as part of your roofing project, ensuring proper drainage and protection.

What’s the process for scheduling a roofing project with your company?

Simply contact us to arrange an inspection and consultation, and we’ll develop a customized plan and timeline for your project.

Are your roofing services available year-round?

Yes, we operate throughout the year, adjusting to seasonal conditions to provide timely service whenever needed.

III. MATERIALS AND OPTIONS

What roofing materials do you work with (e.g., asphalt shingles, metal, etc.)?

We work with a variety of roofing materials—such as asphalt shingles, metal, and tile—to match your aesthetic and performance needs.

Can you help me choose the right roofing material for my home or business?

Yes, we guide you through the selection process, considering your budget, style preferences, and climate to recommend ideal materials.

Do you offer eco-friendly or energy-efficient roofing materials?

Yes, we provide energy-efficient options that help lower utility costs and minimize environmental impact.

Are your materials durable and weather-resistant?

Yes, we source materials known for their durability and weather resistance, ensuring long-lasting protection.

Can you match the color or style of my current roof?

Yes, we can often match existing colors and styles to maintain a cohesive look.

Do you provide options for roofs that resist hail and other severe weather?

Yes, we offer impact-resistant materials designed to withstand hail, high winds, and intense storms.

What’s the lifespan of the roofing materials you use?

Lifespans vary, and we’ll explain the expected durability of each material so you can make an informed decision.

Do you offer high-end or customized roofing solutions for unique needs?

Yes, we provide high-end and customized solutions, from premium materials to unique architectural details.

Are samples of materials available for customers to review before selecting?

Yes, we can provide samples so you can see and feel the materials firsthand.

What roofing materials do you recommend for the Tri-State area’s climate?

We recommend materials proven to perform well locally, offering longevity and resilience against the region’s weather conditions.

IV. PRICE MATCH GUARANTEE

What qualifies for the Price Match Guarantee?

The competitor’s estimate must be from a licensed, insured contractor offering the same scope of work, including warranties and installation processes. The competitor’s offer must also be within 30 days of our estimate.

How do I submit a competitor’s estimate?

You can send the written estimate via email or provide it in person when we meet. Make sure the details match our scope of work and that it’s dated within 30 days of our quote.

Can I still use the Price Match Guarantee if I want repairs or insurance-related work?

No, our Price Match Guarantee applies only to new projects, not repairs, insurance claims, or insurance-related work.

How long does the price verification process take?

Once we receive the competitor’s offer, we typically verify the price within 24-48 hours and will contact you with confirmation.

Can I combine the Price Match Guarantee with other promotions or discounts?

No, the Price Match Guarantee cannot be combined with other offers, discounts, or promotions.

Do you offer emergency services alongside the Price Match Guarantee?

Yes! While the Price Match Guarantee applies to new projects, we also offer 24/7 emergency repair services for storm damage and leaks.

V. COST AND ESTIMATES

Do you provide free estimates for roofing projects?

Yes, we offer free, no-obligation estimates to help you understand costs before committing to any work.

How much does a typical roof repair cost?

Costs vary based on factors like damage extent and materials, and we’ll provide a transparent quote after inspecting your roof.

Can my roof just be repaired or does it need to be replaced?

This is a concern of nearly every homeowner we meet. We offer next-day inspections free of cost and can have an estimate back in your hands within 24 hours.

What factors determine the overall cost of a roof replacement?

Several factors influence the price, including roof size, material choice, and project complexity, which we detail in your estimate.

Are there financing options available for roofing projects?

Yes, we have financing plans to help you invest in quality roofing without straining your budget.

Will you provide a detailed cost breakdown in the estimate?

Yes, we supply itemized estimates, ensuring you understand the costs for materials, labor, and any additional services.

Are there additional costs for materials or unexpected repairs?

Yes, if unexpected issues arise, we’ll update you on any necessary adjustments and revised costs before proceeding.

How do I budget for a roof replacement?

We help you plan a realistic budget by discussing material options, project scope, and any potential savings or financing options.

Can you compare costs between different roofing materials?

Yes, we’ll explain price differences, longevity, and maintenance requirements to guide you toward the most cost-effective choice.

Are there discounts available for veterans or senior citizens?

Yes, we offer discounts for veterans and seniors, making essential roofing services more affordable.

What is your policy on payment terms and schedules?

We work with you to set fair payment terms and schedules, ensuring a hassle-free financial process throughout your project.

VI. TIMING AND SCHEDULING

How long does a roof replacement or repair typically take?

Depending on the size and difficulty, a roof repair can take anywhere from one hour to one day's worth of work. Our sales representatives are properly trained to communicate a reasonable timeframe to customers before starting a repair.

How soon can you begin work after I contact you?

We aim to start as promptly as possible after initial consultation, subject to scheduling and material availability.

Do you work during the winter or in adverse weather conditions?

Yes, we adjust methods and safety measures to complete work in various conditions while maintaining quality and safety.

Can roofing projects be completed in stages if needed?

Yes, we can divide the project into stages, providing flexibility in planning and budgeting.

What happens if bad weather delays the project?

If weather delays occur, we’ll keep you informed and resume work as soon as conditions allow, prioritizing safety and quality.

How far in advance should I schedule a roofing service?

Booking a few weeks in advance helps ensure efficient planning, timely material delivery, and a smooth workflow.

Do you provide emergency roofing services?

Yes, we respond quickly to urgent needs, addressing issues like leaks or storm damage to prevent further harm.

Will you notify me of any schedule changes during the project?

Yes, we maintain clear communication and promptly update you on any changes to the timeline.

What’s the best time of year to replace a roof?

Many choose spring or early fall, but we can accommodate your needs year-round, adapting our approach to seasonal conditions.

Do you work on weekends or outside regular hours?

Yes, we’re flexible and can arrange weekend or off-hour appointments to minimize disruption to your schedule.

VII. REPAIRS AND EMERGENCIES

Do you offer emergency roof repair services?

Yes, we provide emergency repairs to address urgent issues and protect your home from further damage.

How do I know if my roof needs a repair versus a replacement?

We’ll inspect your roof and recommend the most cost-effective solution, whether it’s a simple repair or a full replacement.

Can you fix storm damage like leaks or missing shingles?

Yes, we quickly address leaks, missing shingles, and other storm-related issues to restore your roof’s integrity.

What steps should I take if my roof starts leaking?

Contact us immediately. We’ll assess the problem, implement temporary measures if needed, and complete permanent repairs promptly.

Can you provide temporary repairs until permanent fixes are made?

Yes, we can offer short-term solutions to prevent further damage until the permanent repair is completed.

Do you handle repairs for hail damage?

Yes, we’re experienced in repairing hail damage, using materials and techniques that reinforce your roof’s resistance.

What are the most common signs that my roof needs repairs?

Common indicators include missing shingles, water stains, sagging areas, and rising energy bills due to poor insulation.

How quickly can you respond to a roofing emergency?

We strive for fast response times, often the same day, to mitigate damage and ensure your peace of mind.

Do you repair damage caused by fallen trees or debris?

Yes, we can remove debris, assess structural impacts, and restore your roof to a safe, secure condition.

Can you help prevent future roof damage with maintenance or upgrades?

Yes, we offer maintenance plans and suggest upgrades or improvements that bolster durability and prolong your roof’s lifespan.

VIII. WARRANTIES AND GUARANTEES

Do you offer warranties on your roofing services?

Yes, we back our workmanship with warranties, ensuring confidence and long-term support.

Are the materials you use covered by a manufacturer’s warranty?

Yes, many materials come with manufacturer warranties, providing additional coverage for your investment.

How long does the warranty on your work last?

Warranty durations vary, and we’ll clearly explain the coverage period and any conditions before beginning work.

What happens if I experience issues after the warranty expires?

We’ll still assist with evaluations and recommend cost-effective solutions to maintain the health of your roof.

Is the warranty transferable if I sell my home?

Yes, in many cases warranties are transferable, adding value and peace of mind for potential buyers.

Are extended warranty options available?

Yes, we can discuss extended warranties that offer longer-term coverage and extra protection.

Does the warranty cover leaks or other common issues?

Yes, most warranties cover workmanship-related leaks and other common problems, ensuring prompt resolution.

What maintenance is required to keep the warranty valid?

Regular maintenance is usually recommended, and we’ll advise on the steps to preserve coverage and optimize roof performance.

How do I file a warranty claim if needed?

Can you explain the differences between labor and material warranties?

Yes, labor warranties cover installation quality, while material warranties address product defects or failures.

IX. INSURANCE AND PERMITS

Are you licensed and insured for roofing projects?

Yes, we hold all required licenses and carry full insurance, protecting you and our team throughout the job.

Can you assist with insurance claims for storm damage?

Yes, we help with claims, providing documentation and working directly with insurance companies to streamline the process.

Do you provide the necessary permits for roofing projects?

Yes, we handle permitting requirements, ensuring all work meets local codes and regulations.

How do I know if my insurance will cover roof repairs or replacement?

We review your policy details and advise on coverage, making the claims process more transparent and efficient.

Can you work directly with my insurance adjuster?

Yes, we collaborate with adjusters to ensure accurate assessments and fair settlements.

Do you carry workers' compensation insurance for your team?

Yes, we provide full coverage, ensuring a safe environment and peace of mind on every project.

Are you familiar with local building codes and regulations?

Yes, we stay current with all relevant codes, ensuring compliance and quality workmanship.

What should I tell my homeowner’s insurance about the roofing project?

We’ll advise on what details to share, helping ensure accurate coverage and a smoother claims process if needed.

Can you help expedite the insurance claim process?

Yes, our experience and proper documentation help move claims forward more quickly.

Are there any permits I need to secure myself?

We typically handle all permit requirements, and if homeowner involvement is needed, we’ll guide you through the steps.

X. EXPERIENCE AND CREDIBILITY

How do I choose the right roofing contractor?

How long have you been in the roofing business?

We have years of hands-on experience, refining our craft through numerous successful projects and satisfied clients.

Are you locally owned and operated?

Yes, we’re locally owned and operated, invested in the well-being and long-term satisfaction of our community.

Do you have certifications or accreditations in the roofing industry?

Yes, we hold industry certifications that reflect our commitment to professional standards and continuous improvement.

Can you provide references from past clients?

Yes, we can share references from satisfied customers who’ve benefited from our quality workmanship.

Are you accredited by the Better Business Bureau (BBB)?

Yes, we maintain a positive standing with the BBB, emphasizing our dedication to integrity, service, and accountability.

What sets your company apart from other roofing contractors?

We differentiate ourselves through personalized service, premium materials, skilled workmanship, and transparent communication.

Do you have experience with projects in my area?

Yes, we’ve completed numerous local projects, giving us familiarity with regional conditions and community expectations.

Can you show me examples of your previous work?

Yes, we can provide a portfolio of completed projects, demonstrating our capabilities and attention to detail.

What types of roofs do you specialize in?

We specialize in a variety of roof types, including asphalt shingles, metal, tile, and more, offering solutions tailored to your needs.

Do you have any awards or recognitions for your roofing services?

Yes, we’ve earned industry recognitions and accolades that speak to our consistent quality and customer satisfaction.

Creative Home Solutions is a fully insured professional General Contracting services company serving KY, OH & WV and surrounding areas. We strive for 100% customer satisfaction with a written warranty to back it up.